INVESTING IN THE RELATIONSHIP
with the client is a
differentiating factor
Who we are
The Portuguese Institute for Customer Relations is a national entity that holds the LAC - Leader in Customer Service certification methodology.
Mystery Auditor
The mystery auditor is a tool used to evaluate the quality of service during the sale or provision of services/products, as well as to evaluate the service/product itself.
LAC Certification
It is a program of international scope, which analyzes and certifies organizations that are in conformity with the basic service parameters and that respect the Consumer Defense Law.
COMMUNICATION
Farmácia d'Arrábida is a Leader in Customer Service
Farmácia d'Arrábida is a Leader in Customer Service Farmácia d'Arrábida, a company with a mission to better serve all those who seek a house of trust and with an excellent service,...
Arte de Encantar in Lisbon – 41st Edition
"Atendimento : Arte de Encantar" - 41st Edition in Lisbon March 29th, 2023 | IPAM Lisbon The IPRC (Portuguese Institute for Customer Relations) in partnership with IPAM Lisbon, promote...
SMAS de Leiria is Leader in Customer Service
SMAS de Leiria, the management entity responsible for water supply and wastewater drainage in the municipality of Leiria, has marked at its Counter of the Loja de Cidadão in Leiria, the...
Ergovisão Receives LAC Certification
Ergovisão Group receives LAC Certification - Leader in Customer Service. Congratulations to the whole team! It is with great pride that we make this journey with you! Ergovisão dates back to 1995,...
Contact
-
707 502 580 (Call to the national fixed network)
- info@iprc.com.pt
-
Av. 25 de Abril nº27, 2º Esq.
3830-044 Ílhavo
English 
Portuguese