with the client is a
differentiating factor

Who we are

The Portuguese Institute for Customer Relations is a national entity that holds the LAC - Leader in Customer Service certification methodology.

Mystery Auditor

The mystery auditor is a tool used to evaluate the quality of service during the sale or provision of services/products, as well as to evaluate the service/product itself.

LAC Certification

It is a program of international scope, which analyzes and certifies organizations that are in conformity with the basic service parameters and that respect the Consumer Defense Law.


Arte de Encantar – 43ª edição em Coimbra

Atendimento: A Arte de Encantar – 43ª edição em Coimbra 25 de outubro no Hotel Quinta das Lágrimas O IPRC – Instituto Português das Relações com o Cliente juntamente com a Energica –…

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