with the client is a
differentiating factor

Who we are

The Portuguese Institute for Customer Relations is a national entity that holds the LAC - Leader in Customer Service certification methodology.

Mystery Auditor

The mystery auditor is a tool used to evaluate the quality of service during the sale or provision of services/products, as well as to evaluate the service/product itself.

LAC Certification

It is a program of international scope, which analyzes and certifies organizations that are in conformity with the basic service parameters and that respect the Consumer Defense Law.


Arte de Encantar in Lisbon – 41st Edition

"Atendimento : Arte de Encantar" - 41st Edition in Lisbon March 29th, 2023 | IPAM Lisbon The IPRC (Portuguese Institute for Customer Relations) in partnership with IPAM Lisbon, promote...

SMAS de Leiria is Leader in Customer Service

SMAS de Leiria, the management entity responsible for water supply and wastewater drainage in the municipality of Leiria, has marked at its Counter of the Loja de Cidadão in Leiria, the...

Ergovisão Receives LAC Certification

  Ergovisão Group receives LAC Certification - Leader in Customer Service. Congratulations to the whole team! It is with great pride that we make this journey with you! Ergovisão dates back to 1995,...

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