The Indaqua Oliveira de Azeméis received certification "LAC - Leader in Customer Service - Safe & Care"for quality of service and compliance with the Directorate-General of Health's guidelines for COVID-19. Managed in Portugal by the Portuguese Institute for Customer Relations, the international LAC program makes an exhaustive evaluation of all aspects of a company's relationship with its customers.
The company that manages the water and sanitation systems in the Lands of La Salette has seen the quality of both face-to-face, telephone, and e-mail service proven.
In the telephone contact, parameters such as:
- transferring a call
- parting of the call
While e-mail responses were evaluated by wait time, personalization, structure, language, and contact information.
- waiting time
Tiago Fragata, its general manager, points out that Indaqua has been working for "the qualitative development content of its service".