Arte de Encantar pela primeira vez no Funchal

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Aveiro   |   Viseu   |   Lisboa   |   Leiria   |   Coimbra   |   Sintra   |  Bairrada   |   Albergaria   |   Porto   |   Figueira da Foz   |   Ílhavo   |   Oliveira de Azeméis   |   Braga   |   Mira   |   Beja   |   Funchal

The Arte de Encantaris an event that has seen its recognition grow over the years and is already a reference for companies.

The IPRC – Instituto Português da Relação com o Cliente in partnership with Energica – Academia de Formação e Consultoria, have been touring the country since 2011, with the aim of promoting, dignifying and qualifying a profession that contributes a lot to the national economy: customer service.

The Arte de Encantar is aimed at all professionals in the commerce of products and/or services, professionals and future professionals in all areas, and is also open to those who want to transform intuitive behaviour into professional and charming behaviour through more positive communication.

Programme

9.30h | Reception of participants (Check-In)

10.00h | Beginning of the training

  • The phases of attending: Main skills to develop in each phase
  • How to deal with a complaint
  • LAC: Attendance Certification

13.00h | Lunch

14.30h | Resume training

  • The key competences of service professionals
  • Effective communication: What is quality customer care?

17.30h | Closing

Format

Presential

Schedule

9.30h – 17.30h

Training

Free

Testimonials

Take advantage of this excellent opportunity to train your teams within the Customer Relationship.

Social Networks

Contact

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