Aveiro | Viseu | Lisboa | Leiria | Coimbra | Sintra | Bairrada | Albergaria | Porto | Figueira da Foz | Ílhavo | Oliveira de Azeméis | Braga | Mira | Beja
The Arte de Encantaris an event that has seen its recognition grow over the years and is already a reference for companies.
The IPRC – Instituto Português da Relação com o Cliente in partnership with Energica – Academia de Formação e Consultoria, have been touring the country since 2011, with the aim of promoting, dignifying and qualifying a profession that contributes a lot to the national economy: customer service.
The Arte de Encantar is aimed at all professionals in the commerce of products and/or services, professionals and future professionals in all areas, and is also open to those who want to transform intuitive behaviour into professional and charming behaviour through more positive communication.
Programme
9.30h | Reception of participants (Check-In)
10.00h | Beginning of the training
- The phases of attending: Main skills to develop in each phase
- How to deal with a complaint
- LAC: Attendance Certification
13.00h | Lunch
14.30h | Resume training
- The key competences of service professionals
- Effective communication: What is quality customer care?
17.30h | Closing
Format
Presential
Schedule
9.30h – 17.30h
Training
Free
Testimonials
Take advantage of this excellent opportunity to train your teams within the Customer Relationship.
Contact
-
707 502 580 (Chamada para rede fixa nacional)
- info@iprc.com.pt
-
Av. 25 de Abril nº27, 2º Esq.
3830-044 Ílhavo
English 
Portuguese