{"id":1249,"date":"2021-09-15T16:17:00","date_gmt":"2021-09-15T16:17:00","guid":{"rendered":"https:\/\/iprc.com.pt\/?p=1249"},"modified":"2023-01-11T12:32:44","modified_gmt":"2023-01-11T12:32:44","slug":"indaqua-e-lac-lider-no-atendimento-ao-cliente","status":"publish","type":"post","link":"https:\/\/iprc.com.pt\/en\/2021\/09\/15\/indaqua-e-lac-lider-no-atendimento-ao-cliente\/","title":{"rendered":"Indaqua is LAC - Leader in Customer Service"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"1249\" class=\"elementor elementor-1249\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-574990a0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"574990a0\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5b99c20c\" data-id=\"5b99c20c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-617cd79 elementor-widget elementor-widget-video\" data-id=\"617cd79\" data-element_type=\"widget\" data-settings=\"{&quot;video_type&quot;:&quot;hosted&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! 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elementor - v3.20.0 - 13-03-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<!-- wp:image {\"id\":1250,\"sizeSlug\":\"large\",\"linkDestination\":\"none\"} -->\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/iprc.com.pt\/wp-content\/uploads\/2021\/09\/DSC_0258-1024x683.jpg\" alt=\"\" class=\"wp-image-1250\" srcset=\"https:\/\/iprc.com.pt\/wp-content\/uploads\/2021\/09\/DSC_0258-1024x683.jpg 1024w, https:\/\/iprc.com.pt\/wp-content\/uploads\/2021\/09\/DSC_0258-300x200.jpg 300w, https:\/\/iprc.com.pt\/wp-content\/uploads\/2021\/09\/DSC_0258-768x512.jpg 768w, https:\/\/iprc.com.pt\/wp-content\/uploads\/2021\/09\/DSC_0258-1536x1024.jpg 1536w, https:\/\/iprc.com.pt\/wp-content\/uploads\/2021\/09\/DSC_0258-2048x1365.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<!-- \/wp:image -->\n\n<!-- wp:separator {\"color\":\"cyan-bluish-gray\",\"className\":\"is-style-wide\"} -->\n<hr class=\"wp-block-separator has-text-color has-background has-cyan-bluish-gray-background-color has-cyan-bluish-gray-color is-style-wide\"\/>\n<!-- \/wp:separator -->\n\n<!-- wp:paragraph -->\n<p><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph {\"dropCap\":true} -->\n<p class=\"has-drop-cap\">The <strong>Indaqua Oliveira de Azem\u00e9is<\/strong> received certification <strong>\"LAC - Leader in Customer Service - Safe &amp; Care\"<\/strong>for quality of service and compliance with the Directorate-General of Health's guidelines for COVID-19. Managed in Portugal by the Portuguese Institute for Customer Relations, the international LAC program makes an exhaustive evaluation of all aspects of a company's relationship with its customers.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>The company that manages the water and sanitation systems in the Lands of La Salette has seen the quality of both face-to-face, telephone, and e-mail service proven.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:separator {\"color\":\"cyan-bluish-gray\",\"className\":\"is-style-wide\"} -->\n<hr class=\"wp-block-separator has-text-color has-background has-cyan-bluish-gray-background-color has-cyan-bluish-gray-color is-style-wide\"\/>\n<!-- \/wp:separator -->\n\n<!-- wp:paragraph -->\n<p><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>In the telephone contact, parameters such as:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul><li>relation<\/li><li>language<\/li><li>transferring a call<\/li><li>parting of the call<\/li><\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph -->\n<p>While e-mail responses were evaluated by wait time, personalization, structure, language, and contact information.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul><li>waiting time<\/li><li>customization <\/li><li>structure<\/li><li>language<\/li><li>content<\/li><\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph -->\n<p><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:separator {\"color\":\"cyan-bluish-gray\",\"className\":\"is-style-wide\"} -->\n<hr class=\"wp-block-separator has-text-color has-background has-cyan-bluish-gray-background-color has-cyan-bluish-gray-color is-style-wide\"\/>\n<!-- \/wp:separator -->\n\n<!-- wp:paragraph -->\n<p><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Tiago Fragata, its general manager, points out that Indaqua has been working for \"the qualitative development content of its service\".<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:image {\"id\":1254,\"sizeSlug\":\"large\",\"linkDestination\":\"none\"} -->\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/iprc.com.pt\/wp-content\/uploads\/2021\/09\/DSC_0249-1024x683.jpg\" alt=\"\" class=\"wp-image-1254\" srcset=\"https:\/\/iprc.com.pt\/wp-content\/uploads\/2021\/09\/DSC_0249-1024x683.jpg 1024w, https:\/\/iprc.com.pt\/wp-content\/uploads\/2021\/09\/DSC_0249-300x200.jpg 300w, https:\/\/iprc.com.pt\/wp-content\/uploads\/2021\/09\/DSC_0249-768x512.jpg 768w, https:\/\/iprc.com.pt\/wp-content\/uploads\/2021\/09\/DSC_0249-1536x1024.jpg 1536w, https:\/\/iprc.com.pt\/wp-content\/uploads\/2021\/09\/DSC_0249-2048x1365.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<!-- \/wp:image -->\n\n<!-- wp:paragraph -->\n<p><\/p>\n<!-- \/wp:paragraph -->\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>https:\/\/iprc.com.pt\/wp-content\/uploads\/2021\/09\/Indaqua.mp4 A Indaqua Oliveira de Azem\u00e9is recebeu a certifica\u00e7\u00e3o &#8220;LAC &#8211; L\u00edder no Atendimento ao Cliente &#8211; Safe &amp; Care&#8221;, pela qualidade do atendimento e cumprimento das orienta\u00e7\u00f5es da Dire\u00e7\u00e3o-Geral da Sa\u00fade para a COVID-19. Gerido, em Portugal, pelo Instituto Portugu\u00eas de Rela\u00e7\u00f5es com o Cliente, o programa internacional LAC faz uma avalia\u00e7\u00e3o exaustiva de&hellip;<\/p>","protected":false},"author":6,"featured_media":1250,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17,33],"tags":[47,46,45,44],"_links":{"self":[{"href":"https:\/\/iprc.com.pt\/en\/wp-json\/wp\/v2\/posts\/1249"}],"collection":[{"href":"https:\/\/iprc.com.pt\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/iprc.com.pt\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/iprc.com.pt\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/iprc.com.pt\/en\/wp-json\/wp\/v2\/comments?post=1249"}],"version-history":[{"count":0,"href":"https:\/\/iprc.com.pt\/en\/wp-json\/wp\/v2\/posts\/1249\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/iprc.com.pt\/en\/wp-json\/wp\/v2\/media\/1250"}],"wp:attachment":[{"href":"https:\/\/iprc.com.pt\/en\/wp-json\/wp\/v2\/media?parent=1249"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/iprc.com.pt\/en\/wp-json\/wp\/v2\/categories?post=1249"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/iprc.com.pt\/en\/wp-json\/wp\/v2\/tags?post=1249"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}