{"id":2166,"date":"2023-01-11T12:30:30","date_gmt":"2023-01-11T12:30:30","guid":{"rendered":"https:\/\/iprc.com.pt\/?p=2166"},"modified":"2023-01-11T12:30:32","modified_gmt":"2023-01-11T12:30:32","slug":"smas-de-leiria-e-lider-no-atendimento-ao-cliente","status":"publish","type":"post","link":"https:\/\/iprc.com.pt\/en\/2023\/01\/11\/smas-de-leiria-e-lider-no-atendimento-ao-cliente\/","title":{"rendered":"SMAS de Leiria is Leader in Customer Service"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"2166\" class=\"elementor elementor-2166\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f31200d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f31200d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3b0e856\" data-id=\"3b0e856\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bb953b5 elementor-widget elementor-widget-image\" data-id=\"bb953b5\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.20.0 - 13-03-2024 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"770\" height=\"470\" src=\"https:\/\/iprc.com.pt\/wp-content\/uploads\/2023\/01\/smas-leiria-lac-lider-no-atendimento-ao-cliente.jpg\" class=\"attachment-large size-large wp-image-2168\" alt=\"\" srcset=\"https:\/\/iprc.com.pt\/wp-content\/uploads\/2023\/01\/smas-leiria-lac-lider-no-atendimento-ao-cliente.jpg 770w, https:\/\/iprc.com.pt\/wp-content\/uploads\/2023\/01\/smas-leiria-lac-lider-no-atendimento-ao-cliente-300x183.jpg 300w, https:\/\/iprc.com.pt\/wp-content\/uploads\/2023\/01\/smas-leiria-lac-lider-no-atendimento-ao-cliente-768x469.jpg 768w\" sizes=\"(max-width: 770px) 100vw, 770px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3945b7d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3945b7d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-17d25ba\" data-id=\"17d25ba\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5f7d7fe elementor-widget elementor-widget-text-editor\" data-id=\"5f7d7fe\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.20.0 - 13-03-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>SMAS de Leiria, the management entity responsible for water supply and wastewater drainage in the municipality of Leiria, has marked in its Customer Service Counter of Loja de Cidad\u00e3o de Leiria, the achievement of LAC certification - Leader in Customer Service, in the face-to-face channel.<\/p><p>Created in 1933, the SMAS in Leiria, has, since 2020, promoted the improvement of the service provided, adopting a Quality Management System that allowed the improvement of internal processes, the adequacy of human resources to the needs and specificities of the service quality perception, trust, customer proximity, and consequently move towards LAC certification.<\/p><p>This certification recognizes the implementation of best practices regarding face-to-face customer service, as well as the work that has been developed in providing an excellent service to citizens, and meets the strategy defined for the promotion of administrative modernization, and improving the quality of service in public services.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Os SMAS de Leiria, entidade gestora respons\u00e1vel pelo abastecimento de \u00e1gua e drenagem de \u00e1guas residuais no concelho de Leiria, assinalaram no seu Balc\u00e3o de Atendimento da Loja de Cidad\u00e3o de Leiria, a obten\u00e7\u00e3o da certifica\u00e7\u00e3o LAC &#8211; L\u00edder no Atendimento ao Cliente, no canal presencial. Criados em 1933, os SMAS de Leiria, t\u00eam, desde&hellip;<\/p>","protected":false},"author":3,"featured_media":2173,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17,33],"tags":[57,44,56,55],"_links":{"self":[{"href":"https:\/\/iprc.com.pt\/en\/wp-json\/wp\/v2\/posts\/2166"}],"collection":[{"href":"https:\/\/iprc.com.pt\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/iprc.com.pt\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/iprc.com.pt\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/iprc.com.pt\/en\/wp-json\/wp\/v2\/comments?post=2166"}],"version-history":[{"count":0,"href":"https:\/\/iprc.com.pt\/en\/wp-json\/wp\/v2\/posts\/2166\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/iprc.com.pt\/en\/wp-json\/wp\/v2\/media\/2173"}],"wp:attachment":[{"href":"https:\/\/iprc.com.pt\/en\/wp-json\/wp\/v2\/media?parent=2166"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/iprc.com.pt\/en\/wp-json\/wp\/v2\/categories?post=2166"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/iprc.com.pt\/en\/wp-json\/wp\/v2\/tags?post=2166"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}