{"id":2663,"date":"2023-11-06T17:30:07","date_gmt":"2023-11-06T17:30:07","guid":{"rendered":"https:\/\/iprc.com.pt\/?p=2663"},"modified":"2023-11-07T10:03:27","modified_gmt":"2023-11-07T10:03:27","slug":"estreia-no-funchal-arte-de-encantar-pela-primeira-vez-nas-ilhas","status":"publish","type":"post","link":"https:\/\/iprc.com.pt\/en\/2023\/11\/06\/estreia-no-funchal-arte-de-encantar-pela-primeira-vez-nas-ilhas\/","title":{"rendered":"Estreia no Funchal &#8211; Arte de Encantar pela primeira vez nas ilhas"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"2663\" class=\"elementor elementor-2663\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-237c4e6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"237c4e6\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1f7ecf0\" data-id=\"1f7ecf0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-036720f elementor-widget elementor-widget-image\" data-id=\"036720f\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.20.0 - 13-03-2024 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"501\" src=\"https:\/\/iprc.com.pt\/wp-content\/uploads\/2023\/10\/arte-de-encantar-funchal-lider-no-atendimento-ao-cliente-lac-iprc-energica-novembro-2023-website-1024x501.jpg\" class=\"attachment-large size-large wp-image-2656\" alt=\"\" srcset=\"https:\/\/iprc.com.pt\/wp-content\/uploads\/2023\/10\/arte-de-encantar-funchal-lider-no-atendimento-ao-cliente-lac-iprc-energica-novembro-2023-website-1024x501.jpg 1024w, https:\/\/iprc.com.pt\/wp-content\/uploads\/2023\/10\/arte-de-encantar-funchal-lider-no-atendimento-ao-cliente-lac-iprc-energica-novembro-2023-website-300x147.jpg 300w, https:\/\/iprc.com.pt\/wp-content\/uploads\/2023\/10\/arte-de-encantar-funchal-lider-no-atendimento-ao-cliente-lac-iprc-energica-novembro-2023-website-768x376.jpg 768w, https:\/\/iprc.com.pt\/wp-content\/uploads\/2023\/10\/arte-de-encantar-funchal-lider-no-atendimento-ao-cliente-lac-iprc-energica-novembro-2023-website-1536x752.jpg 1536w, https:\/\/iprc.com.pt\/wp-content\/uploads\/2023\/10\/arte-de-encantar-funchal-lider-no-atendimento-ao-cliente-lac-iprc-energica-novembro-2023-website-18x9.jpg 18w, https:\/\/iprc.com.pt\/wp-content\/uploads\/2023\/10\/arte-de-encantar-funchal-lider-no-atendimento-ao-cliente-lac-iprc-energica-novembro-2023-website.jpg 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bb58dd0 elementor-widget elementor-widget-heading\" data-id=\"bb58dd0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.20.0 - 13-03-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Arte de Encantar - 44\u00aa Edi\u00e7\u00e3o no Funchal<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f54a3d elementor-widget elementor-widget-text-editor\" data-id=\"9f54a3d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.20.0 - 13-03-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p style=\"text-align: center;\">21 de novembro no Hotel Meli\u00e3 Madeira Mare, no Funchal<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-20037af elementor-widget elementor-widget-text-editor\" data-id=\"20037af\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p style=\"text-align: left;\">Depois de 12 anos a sensibilizar para a import\u00e2ncia do atendimento ao cliente e a oferecer forma\u00e7\u00e3o a todos os profissionais da \u00e1rea, o <strong>IPRC-Instituto Portugu\u00eas de Rela\u00e7\u00f5es com o Cliente realiza a 44\u00aa edi\u00e7\u00e3o <\/strong>do evento \u201c<strong>Atendimento: A Arte de Encantar<\/strong>\u201d pela primeira vez nas ilhas.<\/p><p>Esta iniciativa surge no \u00e2mbito da <strong>Certifica\u00e7\u00e3o LAC \u2013 L\u00edder no Atendimento ao Cliente <\/strong>disponibilizada pelo IPRC a todas as empresas que pretendem destacar-se no mercado pela qualidade e excel\u00eancia na rela\u00e7\u00e3o com os seus clientes.<\/p><p>A Arte de Encantar \u00e9 uma a\u00e7\u00e3o de forma\u00e7\u00e3o que o IPRC oferece ao mercado e que pretende <strong>promover<\/strong>, <strong>dignificar<\/strong>, <strong>profissionalizar<\/strong> e <strong>qualificar<\/strong> todos os profissionais de atendimento, refor\u00e7ando assim os principais objetivos da Certifica\u00e7\u00e3o LAC.<\/p><p>Este dia ser\u00e1 dinamizado pela respons\u00e1vel nacional do projeto <strong>LAC<\/strong>, Judite Manso, e contar\u00e1 com uma sess\u00e3o interativa focada no atendimento e no papel dos profissionais. Ser\u00e3o abordadas as principais compet\u00eancias que sustentam um <strong>atendimento encantador<\/strong> como a <strong>motiva\u00e7\u00e3o<\/strong>, a <strong>empatia<\/strong>, a <strong>atitude positiva<\/strong>, entre muitos outros.<\/p><p>Com <strong>43 edi\u00e7\u00f5es realizadas e mais de 4600 participantes<\/strong>, este projeto tem vindo a demonstrar a import\u00e2ncia destes temas e a relev\u00e2ncia que o mercado lhes confere.<\/p><p>Esta \u00e9 uma <strong>excelente oportunidade<\/strong> para as <strong>empresas<\/strong> e os seus <strong>profissionais<\/strong> melhorarem as suas <strong>compet\u00eancias no \u00e2mbito do relacionamento com o cliente<\/strong>, transformando comportamentos intuitivos em comportamentos profissionais.<\/p><p>Inscri\u00e7\u00f5es \ud83d\udc49 <strong><a href=\"https:\/\/bit.ly\/artedeencantarfunchal\">https:\/\/bit.ly\/artedeencantarfunchal<\/a><\/strong><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Arte de Encantar &#8211; 44\u00aa Edi\u00e7\u00e3o no Funchal 21 de novembro no Hotel Meli\u00e3 Madeira Mare, no Funchal Depois de 12 anos a sensibilizar para a import\u00e2ncia do atendimento ao cliente e a oferecer forma\u00e7\u00e3o a todos os profissionais da \u00e1rea, o IPRC-Instituto Portugu\u00eas de Rela\u00e7\u00f5es com o Cliente realiza a 44\u00aa edi\u00e7\u00e3o do evento&hellip;<\/p>","protected":false},"author":3,"featured_media":2656,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[33],"tags":[51,52,45,44,56],"_links":{"self":[{"href":"https:\/\/iprc.com.pt\/en\/wp-json\/wp\/v2\/posts\/2663"}],"collection":[{"href":"https:\/\/iprc.com.pt\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/iprc.com.pt\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/iprc.com.pt\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/iprc.com.pt\/en\/wp-json\/wp\/v2\/comments?post=2663"}],"version-history":[{"count":0,"href":"https:\/\/iprc.com.pt\/en\/wp-json\/wp\/v2\/posts\/2663\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/iprc.com.pt\/en\/wp-json\/wp\/v2\/media\/2656"}],"wp:attachment":[{"href":"https:\/\/iprc.com.pt\/en\/wp-json\/wp\/v2\/media?parent=2663"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/iprc.com.pt\/en\/wp-json\/wp\/v2\/categories?post=2663"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/iprc.com.pt\/en\/wp-json\/wp\/v2\/tags?post=2663"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}