{"id":453,"date":"2020-07-08T15:41:58","date_gmt":"2020-07-08T15:41:58","guid":{"rendered":"http:\/\/lac.com.pt\/?p=453"},"modified":"2021-09-17T09:06:39","modified_gmt":"2021-09-17T09:06:39","slug":"arte-de-encantar-desafios-sao-oportunidades","status":"publish","type":"post","link":"https:\/\/iprc.com.pt\/en\/2020\/07\/08\/arte-de-encantar-desafios-sao-oportunidades\/","title":{"rendered":"\"Arte de Encantar\" - Challenges are Opportunities"},"content":{"rendered":"<p>Energica - Training and Consultancy Academy, in partnership with IPRC and LAC Certification, organized a weekly online event during the Pandemic period, which aimed to share concepts, tools and behaviors in quality Customer Service.<\/p>\n<p>As challenges are also opportunities, and business can't stop, the Arte de Encantar LIVE, which already has 15 editions, over the last few weeks, had the participation of Judite Manso and Florinda Ladeira, totaling more than 6,500 views.<\/p>\n<p>During these 15 weeks, the phases of customer service, the importance of positive communication, assertiveness and empathy, and the importance of the profession of customer service were explored.<\/p>\n<p>See here all editions of <a href=\"https:\/\/www.facebook.com\/ENERGICA.Academia\/videos\/\">ARTE DE ENCANTAR &#8211; FACEBOOK LIVE<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>A Energica &#8211; Academia de Forma\u00e7\u00e3o e Consultoria, em parceria com o IPRC e a Certifica\u00e7\u00e3o LAC, organizaram um evento online&nbsp; semanal durante o per\u00edodo de Pandemia, que teve como objetivo partilhar conceitos, ferramentas e comportamentos no Atendimento ao Cliente de qualidade. Como desafios s\u00e3o tamb\u00e9m oportunidades, e os neg\u00f3cios n\u00e3o podem parar, a Arte&hellip;<\/p>","protected":false},"author":6,"featured_media":1263,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[33],"tags":[51,52,45,44],"_links":{"self":[{"href":"https:\/\/iprc.com.pt\/en\/wp-json\/wp\/v2\/posts\/453"}],"collection":[{"href":"https:\/\/iprc.com.pt\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/iprc.com.pt\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/iprc.com.pt\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/iprc.com.pt\/en\/wp-json\/wp\/v2\/comments?post=453"}],"version-history":[{"count":0,"href":"https:\/\/iprc.com.pt\/en\/wp-json\/wp\/v2\/posts\/453\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/iprc.com.pt\/en\/wp-json\/wp\/v2\/media\/1263"}],"wp:attachment":[{"href":"https:\/\/iprc.com.pt\/en\/wp-json\/wp\/v2\/media?parent=453"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/iprc.com.pt\/en\/wp-json\/wp\/v2\/categories?post=453"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/iprc.com.pt\/en\/wp-json\/wp\/v2\/tags?post=453"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}